Unified Messaging

The ShoreTel system provides a complete messaging solution including voicemail and automated attendant, along with unified messaging desktop tools for users. The solution scales seamlessly up to 10,000 mailboxes, which can be centralized or distributed across a network on standard servers.

Key Benefits

Improved Communications

With a unified messaging infrastructure for all sites, employees communicate faster and easier, helping boost business performance. Voicemail and automated attendant services can be centralized at the main site or distributed throughout the network - even when there are multiple sites. Therefore, all users are on a single system, enabling seamless reply, forward, broadcast and distribution list access. And with a desktop tool for unified messaging for all users, features become usable rather than hidden behind cryptic telephone keypad sequences. With features like Find Me, Call Handling Modes and Message Notification, mobile employees can stay in contact with other employees and customers while on the road.

Seamless scale without port and disk limitations

ShoreTel voicemail and automated services run on standard servers distributed across your IP network. Traditional "port" limitations have been removed and "storage" is limited only by the size of the hard disk. Gone are the days of paying for "ports" and "hours" of voicemail.

Reliability through distributed architecture

The ShoreTel system distributes voicemail and automated attendant to servers across the network. In the event of a WAN outage, the remote voicemail will continue to operate without interruption. In the event a remote voicemail server fails, calls will be automatically routed to another server to ensure the calling party reaches his or her intended party or is able to leave a message.

Key Features

Voice Mail

The ShoreWare voicemail service is provided as a standard for all users. It requires no additional hardware, consumes no ports, and storage is limited only by the size of the server hard disk. In multi-site configurations, voicemail servers can be distributed at larger locations to provide survivable voicemail as well as save valuable WAN bandwidth. The voicemail system supports up to 10,000 mailboxes and features multi-lingual support for US English, UK English, Spain Spanish and France French.

Unified Messaging

The ShoreTel system provides integrated messaging for any PC desktop, as well as unified messaging with Microsoft Outlook. This includes voicemail messages delivered to your inbox, directory dialing using your contacts, contact screen pop, and calendar integration. Voicemail messages are stored in the industry-standard WAV Audio for Windows format, allowing you to play them on multimedia PCs, attach them to e-mail messages or embed them in other documents. The ability to disperse voicemail messages to a group of people simultaneously ensures that the right people are alerted about issues and enhances customer responsiveness and service.

Find Me

The powerful Find Me feature allows calling parties the option find you on your cell phone, if you so desire. Only when you do not answer your cell phone is the call routed back to your voicemail for the caller to leave a message.

Call Handling Modes

With a wide array of call forwarding and personal greeting modes, any organization can present a highly professional image. Users can easily program customized responses to meet their individual needs. With just a mouse click, they select from an array of call handling options to manage incoming calls when they are in a meeting, working from home or out of town. Users can customize their own greetings, forward calls to another number, specify how quickly voicemail picks up a call, and be notified when a voicemail message is received.

Message Notification

Using the message notification feature, users can be notified via email, cell phone or pager when a message has arrived, eliminating time wasted in continually calling to check for new messages.

Automated Attendant

The ShoreWare Auto-Attendant service provides 24-hour automated call answering and routing to improve service and enhance your company's image for inbound callers. Outgoing prompts can be customized and linked to the time of day and/or day of the week. Individual groups, like technical support and sales organizations, can have their own menus with unique greetings and options. Like the ShoreWare voicemail service, the ShoreWare Auto-Attendant service also consumes no physical ports and can be distributed at larger locations to save valuable WAN bandwidth.