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Managed Services
Purchasing or leasing communications equipment can involve multiple risks and responsibilities associated with the ownership and operation of that system. UniComData has set into place a Managed Solutions Program that takes into consideration the costs assumed with the operation of your telecom and network systems in order to protect you from the risks and uncertainties associated with the ownership and management of the communications system. You can rest assured in the fact that the requirements for the effectiveness of your telecommunications system are continuously being met and supported through our Managed Solutions Program because we:
Analyze your existing network and communications systems Assess your current and future needs, which includes recommendations for communication-enabled process improvements Provide a complete design, implementation, monitoring and management of an optimized communications solution Provide a customized financial package that optimizes your returns, reduces your risk and guarantees your costs for up to five years
Managed Solutions Program Coverage
We stand behind our products & services
Full Service & Warranty :
We combine all associated costs for full service,
parts and labor into one fixed monthly payment that is guaranteed for the full term of your lease so you know the costs upfront, for up to five years.
Guaranteed Rates for Expansion:
Your rates are guaranteed even in the event that you choose to add expansion equipment to your contract at any time.
The monthly rate will not increase regardless of the equipment cost, labor, interest or amount of time remaining on your
lease contract, for up to five years. In a conventional lease purchase, if you choose to expand upon
your original lease contract, the lease company will calculate the monthly rate based on the
existing rate and the term remaining on your contract. With our Managed Solutions Program you can
expand your system without the risks of added expenses and penalties.
Upgrade & Recast Flexibility:
With our Managed Solutions Program you are protected from potential obsolescence of your system
and the possible risk of needing to upgrade your system due to the growth of your company or advancement of technology.
Free Software Upgrades:
Throughout the full term of the
Managed Solutions Program we allow you the ability to request an upgrade to the most up-to-date version of our
communications platform software absolutely free, including labor, and without restrictions to how many upgrades you request during the Program.
Risk of Loss Coverage:
Purchasing commercial insurance for your system
can be costly and also include deductibles.
With our Managed Solutions Program you are protected from threat of equipment and software loss or damage,
including that caused by viruses, without having to purchase a separate insurance policy. This provides an added layer of
security and fewer expenses associated with the purchase or lease of your telecommunications system,
including no deductible to pay in the occurrence of loss.
Disaster Recovery Options:
We retain a current copy of your systems' most
vital database information so that in the event of a catastrophic
loss you will be able to quickly get back to full functionality. Under our disaster provision
your complete system and software are replaced at no additional charge to you.
System Training:
No matter how technologically advanced your system is, it is only effective if you are properly trained
in the management of it. Whether it's to get you and your staff started on how to use the system, the
addition of new employees, or simply because you need a refresher on specific operations- with our Managed
Solutions Program we understand the importance of comprehensive training at every level or your business.
Discounted System Relocation:
We fully support the growth and development of your company. If at any time during the term of your agreement you
should need to relocate your system you receive an immediate discount on the fees associated with moving it.
Guaranteed Renewal Options:
We strive to serve you and are confident in your satisfaction of our Managed Solutions Program. Even upon the conclusion of your Program
you are automatically given the option to renew at a discounted rate
allowing you to maintain the benefits of your original contract.
Single point of contact:
UniComData understands the importance of customer satisfaction and consequently we
personally handle all aspects of administration and billing without the use of a
third-party contact. If at any time you should have a question or need assistance
you may contact a UniComData representative directly.
Managed Solutions Program Features & Benefits
What UniComData offers you
Fixed Costs: Eliminates communications-related financial risk and simplifies planning and budgeting. Simple Administration: Our technical, process and financial experts fully manage your communications
infrastructure and provide you with a single-point-of-contact. Managed Growth: Free software upgrades and guaranteed
rates of expansion keep your costs down, even as capacity and functionality grow with your business. Peace of Mind: One of your most complex and business-critical
technology solutions is managed by an industry leader with a proven record of top-quality customer support.
You can feel secure in knowing that your investment is being protected.
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