LiquidWare Recorder

ShoreTel Call Recording

LiquidWare Recorder is an easy to use VoIP call recording software solution designed

for businesses of all types.

• Automatic Full-Time Call Recording

• Records "Office Anywhere" Calls

• Custom Scheduling features

• Fast Search And Playback Of Recorded

  Calls

• Attach To Email, And More

• Individual And Group Access Rights

Designed For Business and Call Centers

• Supports Multi-Site Deployments

• Simple Web-based Management

• Records T1, T1 PRI & POTS line trunk calls

  from any location

Key Benefits

• Performance evaluation

• Quality monitoring

• Satisfy legal requirements

• Dispute resolution

• Training

• Multiple Recording Options

•  

• Automatically record all calls or

  record sample of calls.

•  

• Unlimited Recording Sessions

•  

• Record an unlimited number of

  telephone calls.

•  

• Scheduled Recording

•  

• Set one-time or recurring

  schedules for groups of

  individual users.

• Search and Retrieve

•  

• Specific recordings can be

  found easily and quickly using

  multiple search criteria

  including: Time and Date,

  Caller ID, Phone Number,

  Extension.

•  

• Playback and Use

•  

• Call recordings are played back

  through your PC speakers or

  emailed.

• Multi-Level Access

  Rights

•  

• Flexible access

  rights allow

  administrators to

  assign permissions

  for recording and

  playback on a per-

  user or group basis.

•  

• Multi-Site Support

•  

• Telephone calls can

  be recorded at any

  location using a

  single LiquidWare

  Recorder Server.

•  

• Call Logging

•  

• View detailed

  information about

  recorded calls by

  day, week, month,

  extension or by a

  custom date range.

•  

• Office Anywhere

•  

• Record calls even

  when using

  ShoreTel’s AnyPhone

  or Office Anywhere

  features.

Technology

• LiquidWare Recorder records ShoreTel

  phone calls by integrating ShoreWare

  Server.

• LiquidWare Recorder integrates with the

  ShoreTel System and runs on standard

  Windows Servers.

• LiquidWare Recorder requires no

  proprietary hardware, LAN port mirroring,

  or complex installation.

Deployment

Single or Multi-Site Deployment

• Single LiquidWare Recorder Server can

  record calls at any site connected via a

  WAN.

• Scalability is achieved by adding

  LiquidWare Recorder Servers.

Architecture

LiquidWare Recorder Software

• Fully integrates with ShoreTel System

  using TAPI (Requires ShoreTel TAPI

  Application License to be ordered from

  ShoreTel directly)

• Leverages ShoreTel System Multi-site

  Single Image design to record any user

  from any location

• Web-based interface

LiquidWare Recorder Base Package:

• Dual core rack mounted server with

  Windows Server 2003 License

• LiquidWare Recorder Server Software

• Pre-configured system installation

• Flexible storage options to store call

  recordings on local disk NAS/SAN

Specifications

Operating System

• Windows Server 2003 for

  Telecommunications Systems

Licensing

• Per User Basis

Storage Requirements

• 267 hrs of recording per GB of storage

Supported Protocols Include

• TAPI
• g.729a, g.711, ADPCM, Linear CODECs